Applications Engineer - CNC Machines - Rem Sales

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Tsugami/Rem Sales is a division of Morris Group, Inc. and the exclusive North American source for Precision Tsugami machine tools. Tsugami/Rem Sales exists to help its customers do more with less and enhance and become the leader in small part manufacturing solutions in North America. 

Robert E. Morris, founder of The Robert E. Morris Company, established what is now Tsugami/Rem Sales in 1957. 

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division’s only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S., Canada, and Mexico.

SUMMARY OF RESPONSIBILITY:

As a CNC Applications Engineer, you will be responsible for meeting and exceeding customer needs in an industrial environment by using Tsugami Swiss-Style lathes, Tsugami multi-function machines and Tsugami 5-AX machines for the greater Philadelphia/Southern NJ area.  Knowledge of programming and engineering is central to the position. This person will work extensively with CNCZilla, the local distributor to support and serve the customers in this area. The Applications Engineer will be hands-on and technically inclined. Other duties include, but are not limited to:

Essential Functions:

  • Managing turnkey projects, demonstrations, and other customer related projects to ensure they are completed on time and within budget
  • Conducting pre-sale activities and reviews including customer visits, evaluation of opportunities, machine assessment and recommendations, part processing recommendations and development of turnkey proposals
  • Making accurate cost estimates, writing engineering reports, and interpreting plans and specifications
  • Developing/ implementing custom demonstrations and training customers in the safe set up and operation of CNC Swiss style lathes, machining centers, CNC lathes, and multi-tasking machines
  • Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company
  • Reviews part processing and generate cycle time estimates on customer opportunities.
  • Develops and implements custom demonstrations at Tsugami/Rem Sales locations and distribution facilities.
  • Exhibits ownership of customer related problems and coordination with sales and service departments when necessary for resolution of problems to ensure customer service satisfaction.
  • Develops and maintains partner relationships with machine tool vendors and other third-party vendors.
  • Conducts training of customers in the set-up and operation of CNC machining centers, lathes, Swiss style lathes and/or multi-tasking machines.
  • Adheres to all company policies, procedures, and business ethics codes
  • Participates in meetings, seminars, and training sessions to stay apprised of new developments in the field; implements as appropriate.

 

Other Functions:

  • Assist in post-sale implementation of processes and where applicable, turnkey solutions, including set-up and part run-off to customer requirements.
  • Perform related duties as required.

 

The duties listed above are intended only as illustrative of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

 

QUALIFICATIONS AND COMPETENCIES:

  • Bachelor’s degree in engineering or related discipline preferred, or an associate degree in engineering or related discipline required.
  • 2-5 years relevant, hands on experience
  • Experience in tool related engineering, manufacturing, and related technical application knowledge preferred.
  • Working knowledge of industry specific machine tools and applications required.
  • Advanced working knowledge of CNC / Swiss machine technology and applications with previous experience in a manufacturing environment preferred.
  • Knowledge of Fanuc based controls is a must.
  • Experience with CAD/CAM software.
  • Mechanical skills to operate CNC machine tools and ancillary support equipment to demonstrate the capabilities of assigned products for customers, dealers, and/or staff are required.
  • Solid project management skills.
  • Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Able to think quickly, assess a situation and make a sound decision.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Ability to design and deliver technical presentations clearly and concisely to non-technical persons, customers, and the public.
  • Ability to make accurate cost estimates, write engineering reports, and interpret plans and specifications. 
  • Understands and is aware of budgets and/or financial project goals.
  • Ability to perform job with integrity and values consistent with the Tsugami/Rem Sales values.

 

Mental and physical requirements:

  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be mobile and able to visit customers throughout the distributor footprint.
  • Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
  • Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavy weight material up to 50 lbs.
  • Is frequently required to use hands to finger and reach with hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.

We offer competitive salary, comprehensive benefits packages, and tuition reimbursement. 

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

 

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Philadelphia, PA

19102 Philadelphia Directions

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